The front and the back of the same product
A quote, an application, a claim or an order is a single thing to a customer. Inside, it is a journey in one system, a policy or ledger in another, several third parties, and a set of assumptions nobody has written down.
We work along the whole path, so the front end is designed against what the core systems can actually do, and the integrations are specified before they become someone else outage.
Architecture you can staff
An architecture is only as good as the team that has to run it. Elegant designs that need three specialists who are not on the payroll are not elegant. We favour arrangements the existing team can own, with the complexity put where it earns its keep.
That usually means clear boundaries, documented contracts between services, and a deliberate decision about which third parties you are prepared to depend on.
Where this comes from
Technical leadership across customer journeys, platform development, third-party integrations and the core systems behind a growing insurance product, in a sector where the integrations are the product as much as the interface is.